Monday, June 19, 2017

HTC Bolt and Sprint "Customer Care"

So, it sucks to make this my first post in several years, but since Sprint sees fit to remove all reviews of this piece of shit phone from their web site, I have no other forum.

In November (2016) I "upgraded" my phone to an HTC Bolt.  The same day, before I even got home with it, there was a dead line of pixels down the screen.  I took the phone back to the Sprint Store the next day, and by then it had two dead lines.  The Sprint Store replaced the phone without a problem.

Fast forward five months, and after working slowly, but at least still working, the screen on the Bolt went tits up.  It would not even come on half the time.  The phone still worked, but there was nothing displayed on the screen.  So I did what any responsible phone owner would do...  I took it to the Sprint repair store to see what my insurance would do for me.

So the repair guys at the Emeryville Sprint Store are awesome.  Brain and Andrew handled the replacement of my phone.  A refurbished phone was ordered and arrived a couple days later, so I made the trek down to the store to have it activated.

Dead, right out of the box.  The screen on the replacement phone would not even come on.  The phone powered on and started talking like HTC phones do, but the screen was dead.  So, yet another phone ordered.  Number four arrived Friday and Andrew checked it to make sure it worked before I wasted another trip to the store.  When the phone powered up and seemed right, I went to the store and picked it up.

Two days later I'm walking around in Target, and I pick my phone up to look at something.  I'm damned if I can remember what I was going to look at, because THE FUCKING SCREEN WOULDN'T COME ON!

Andrew recommended calling Sprint Customer Care to see if they could do something, because otherwise I would either get the same model of phone or a step down.  So today, I called Sprint.  After three hours on the phone with four people in the Philippines and two more here in the U.S. of A. I learn that there is absolutely nothing Sprint is willing to do for me.

My options?  I can take the phone downgrade from the insurance while continuing to pay off the Bolt I will no longer have, or...

I can pay $340 to pay off the Bolt and then pay again for another upgrade, or...

I can pay that $340 and cancel my Sprint service.

I find it very telling that when I look on the Sprint web site, there are absolutely no reviews for this piece of shit phone, after hearing from the repair guys that there are constant problems with the Bolt.  And yet, Sprint continues to sell them in their stores and won't even allow customers to see reviews online.

After having been a Sprint customer for over fifteen years, I find myself eyeing Verizon.  Thanks Sprint. 

Once this phone is paid off you'll never see another dime from me...

Monday, May 23, 2016


I was working speeders on Friday at a spot I haven't worked in quite a few months.

It's fun to see people, after that amount of time, still glancing over as they drive by to see if I'm there.

Yup!  I'm there...

Saturday, November 29, 2014

And Now for Something Completely Different....

This is not entirely a police related topic, but it still irks me.

When did pajama bottoms and flip-flops become proper public attire? Every day I see people wearing their freakin' bed clothes to the store, to restaurants, and even to school. WTF? And I'm not just talking about teenagers either. I see grown adults dropping their kids off for school or grocery shopping while wearing pajama bottoms. I even saw a gal the other day wearing SLIPPERS for crying out loud.

Then you see the women who think it's "sexy" to let their pajama bottoms sag down so low it shows off their ass fault. This is not sexy, it's slovenly. It makes me want to tell these people to put some clothes on.

It seems that the people who dress in this fashion are also the ones who have a fashionable attitude. If you comment on their clothing, they snap back at you as if it's none of your business how they dress. IT IS MY BUSINESS! I HAVE TO LOOK AT YOUR ASS STANDING IN LINE IN FRONT OF ME!

Then there's the stuff parents wear when they're taking their kids to school. I saw a guy just this morning who was wearing a t-shirt that said "DON'T GIVE" with a picture of a rat, holding a leash, attached to a donkey. What kind of message are we sending when we take our first grader to school while we are wearing a t-shirt that says we don't give a rat's ass?

Last week it was a mother wearing a "Camel Towing" t-shirt. And don't even get me started on the giant marijuana leaves. These are the people who wonder why the police pay so much attention to them. Give me a freakin' break. It makes me want to get a t-shirt that says "You're an idiot", but then again, I don't want to reduce myself to their level.

What has our society become when people feel that they can do whatever they want, then blame it on someone else when they are called on it?


Wednesday, November 19, 2014

Pinching Pennies...

On a recent trip to our friendly neighborhood traffic court, I overheard a defendant say to the commissioner "I was hoping, since this is my first offense, the fine could be lowered."

Funny thing is, the fine for a first offense IS lower than for subsequent offenses.

I guess it's your lucky day...

Tuesday, November 11, 2014

Any Questions?

There seems to be a disconnect in the brains of people who come into our traffic court.  They don't seem to understand the difference between a question and a statement.

When the commissioner asks "Do you have questions of the officer?", almost every defendant, every day starts out with something similar to "Yes.  So, what had happened was, there I was, driving along and minding my own business....."

It's basic English folks.  Questions begin with who, what, where, why, how, is it true that, etc...

If you have no questions, simply say "No, I don't have any questions, I'd just like to tell my side of the story."

It's really not rocket surgery...

Friday, October 31, 2014

Hats & Bats...

Hats and Bats. That's one way to say we're gearing up for crowd control. We're getting our riot helmets and our riot batons out and getting ready for a scrum.

So it was funny last Halloween when I looked at Mrs. Smith's ears and saw her Halloween ear rings. She was wearing little googly eyed bats and little witch hats.

Hats & Bats.


I miss you, my dearest.

Monday, October 20, 2014

Blue Widow(er)...

I'm a widower.

Wait, what?

The past three weeks have seen quite the transition in my life.  Lots of things have been rolling around in my head, and I've had to come to terms with some new things.  Lots of new questions, and not many answers.

I find myself wondering about things most people don't have to consider.  Then I find I don't know the answers.  I don't even know if there is a right or wrong answer.

My wife is physically gone from my life.  All I have left is her pictures, her memories, and the box of ashes that sits on my bookshelf for the moment.  In time, that too will be gone.  Her wish was to be scattered at sea, and I intend to honor that wish.

I continue to wear my wedding ring, and I still feel married.  I did not divorce my wife.  I did not leave my wife and she did not leave me.  She died, we are not unmarried.  So now, what is appropriate?

How long should I wear my ring?  Forever?  A year?  More?  Less?  There is not one right answer, and I know the best answer is that I will know when it's time.  But will it ever be time?

I still refer to her as my wife, and for the same reasons.  Our relationship was stronger than ever when she passed, and I don't feel like I'm any less married.  What now?  She's not my ex-wife.  I hate hearing "my late wife".  She's not late, she's gone.  My dead wife sounds even worse.  I have yet to find any term I feel is appropriate, other than "my wife".

Please understand, dear readers, that I am not looking for advice here.  I know only I can find the answers to these questions.  I am merely voicing my thoughts here to give a bit of insight to those of you who have never had a spouse pass away.

I would not wish this upon my worst enemy...